Main Points

• Return Authorization is only granted on full orders.
• Our distributor must give prior approval before the return of the material.
• All freight charges are the responsibility of the customer.
• All return orders are subject to distributor restocking fees (20% - 25%).
• Material must remain in original undamaged packaging.

Non-returnable Items

• All trim pieces.
• Accessories (adhesive, underlayment, moldings and cleaning material).
• Non-stocking items and special order items (It is the customer’s responsibility to determine if items are non-returnable before ordering).

Return Authorization Process

• No returns allowed after 30 days.
• Should you want to return your flooring products, we offer a full refund minus restocking fees and cost of shipping.
• To start the return process, first log into your account. Under the support column, click on Contact Support and file a case with us as a Return Request Issue.
• In the message field, provide the order number you would like Return Authorization for and any details about your return.
• Please allow 24 hours for a claim representative to prepare your claim and contact you.
• At this point we will provide you with further details regarding the return process.