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How Do You Ship Your Material?
The majority of our shipments are sent via Less-Than-Truckload (LTL) freight service. LTL shipments typically
weigh between 150 and 10,000 lbs. Less than truckload carriers collect freight from various shippers
and consolidate that freight onto enclosed trailers for linehaul to the delivering terminal or to a hub
terminal where the freight will be further sorted and consolidated for additional linehauls. In most
cases, drivers make deliveries first and then begin making pickups once the trailer has been emptied.
That is why most pickups are made in the afternoon and most deliveries are performed in the morning.
Samples are generally shipped through a ground service.
View complete shipping details
How Much Is Shipping?
Shipping charges are based on three things:
- Delivery Location
- Order Weight
- Delivery Type: or
Residential delivery carries an addition $65 fee. Trucking carriers impose additional shipping costs to residential addresses because they have to switch to a smaller truck due to not being able to use 18 wheelers to deliver to limited access areas.
A shipping estimate is given on our Shopping Cart page. This estimate is only to give you
a reference of what shipping charges may or may not be. The actual shipping charges can be found
during the Checkout Process. We ask that you choose your ship-to zip code region during checkout to determine the
actual shipping charge. The region is based on the first number of your delivery zip code.
Please Note: We do not have a minimum order amount; however, we do have a Minimum Shipping
Charge Of $99.
What Qualifies As A Business Delivery?
In order for your delivery type to qualify for business delivery, your delivery location must have
access to a Loading Dock or Forklift to assist in unloading the material and can't
be in a prominently residential area.
Pickup from a local carrier terminal also qualifies for business delivery charges. Once a shipping
carrier is determined we alert you with instruction for local terminal pickup.
How Does Residential Delivery Work?
All orders are curbside delivery and does not always include a lift gate (usually $75 - $150 charge).
When a lift gate is not provided it is the responsibility of the customer to unload the material. Drivers
are unable to enter your home so customers are responsible for moving all materials inside the home, please
NEVER refuse a delivery. Refused shipments are subject to initial and return shipping costs,
plus restocking fees. Any damages from refused deliveries are non-refundable, and because it was refused,
would not be noted. We are not responsible for any costs associated with a refused delivery.
Inspect the material THOROUGHLY. You are responsible for noting on the delivery receipt any damaged or missing
items. Check your invoice or your order confirmation to verify that you have received the proper quantity
of materials. If you believe that there are missing materials that were not shipped, please make sure you
note those items. All deliveries are curbside. You are responsible for moving all ordered materials inside
your home, so please plan accordingly. The driver will only unload curbside and is not allowed to enter
the home. The driver cannot leave until the customer signs the receipt so BE THOROUGH. If damage is not
noted on the receipt, SouthCypress.com cannot be held responsible for damages.
When will I receive my order?
Most orders arrive 1-4 weeks after the date of purchase, depending upon availability and
the transit time.
Most orders are approved and processed within two business days. Same day processing is available
at customer's request (there is a $25 charge for this service). Our expediting service guarantees
that shipment is in transit within 48 business hours. There is a $125 charge for this service.
What If Items Are Damaged?
If items are damaged during transit mark in detail the items that are damaged or
missing and ask the driver to sign it. Notify us of the claim within 7 business days from the date of
delivery. Keep all material, including paperwork and boxes. Once reported, the damaged material is the
property of the carrier, by law, and they have 120 days to decide if they wish to inspect, pick up or
advise to discard the damaged material. Take pictures of the damaged items and boxes. If damaged or
missing items are not noted on the receipt, SouthCypress.com cannot be held responsible for any damages
or missing pieces. If the receipt is not marked, the only manner to file a claim is through the carrier.
View full shipping details
Why Do I Have To Register?
We require registration in order to purchase items online with SouthCypressFloors.com.
First and foremost we will NEVER sell, trade, rent or share your customer information to third party
companies. We value your privacy and all customer data we collect is protected against
What Are The Benefits Of Registering?
- Track Your Shipment Online
- View The Status Of Your Order
- Print An Order Invoice
- Quick Checkout For Future Orders
- View Your Past Order History
- Submit Support Cases Online
- Gain Access To Special Offers
Are My Online Payments Secure?
Our web site has a variety of security measures in place to help protect against the loss, misuse and alteration of data.
SouthCypressFloors.com is a fully hosted solution. Your web store checkout process and secure shopping cart are
provided by NetSuite, Inc.
You may notice the following root domain names on your web browser's URL line while visiting our web site:
SouthCypressFloors.com and NetSuite are committed to ensuring your privacy when accessing sites
maintained at shopping.netsuite.com. All transactions performed at a NetSuite Store site are
encrypted for your protection. To view the security certificate for this site, proceed to the Checkout
area and click the secure lock in the Status bar of your browser.
NetSuite has security measures in place for the services to help protect against the loss, misuse and
alteration of the data under NetSuite's control. Secure Socket Layer (SSL) technology protects information
using both server authentication and data encryption to help ensure data is safe, secure and available
only to you.
NetSuite also implements an advanced security method based on dynamic data and encoded session
identifications and hosts the services in a secure server environment using a firewall and other advanced
technology to prevent interference or access from outside intruders.
What Are Your Business Hours?
Operators standing by Monday through Friday (Fridays close at 4 PM CST)
- EST 9:00 AM - 5:30 PM
- CST 8:00 AM - 4:30 PM
- MST 7:00 AM - 3:30 PM
- PST 6:00 AM - 2:30 PM
Call Toll Free 1.800.891.2623 or Order Online Anytime
Leave a voicemail with us after hours and a sales representative will be in
contact with you promptly.
Where Are You Located?
We have locations in Birmingham, AL and Mobile, AL.