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    Read Our Reviews
    • "I cannot tell you how fantastic South Cypress Floors have been. They have saved me tons of money compared to merchants here and they were amazing to deal with. Our tile came in 1 week and was in perfect condition. The shipping company they chose was also perfect. I was nervous to use an internet company but I will use them again and again. CCE was great to work with and very professional."
    • "Customer service was excellent, prompt, and efficient."
    • "Unmatched customer service and the highest quality materials on the market for a great price are what make South Cypress stand out from the other options we considered. The folks there went out of their way to ensure we were not only satisfied with our order, but loved it. I would definitely order from them again and I have already recommended them to our friends and family."
    • "South Cypress did a great job with my tile order. I ordered at 3:30 pm on a Monday and the tile was at my local Fed Ex facility for pick up at 8 AM Thursday. While I did not have a large order (five boxes) the speed in which I received my order exceeded my expectations. I had no damaged tile either."
    • "I have always been told that in selecting a service provider or vendor you can have TWO of these three items: Price, Service, and Selection! South Cypress HAS ALL THREE. These guys are GREAT and I give them a FIVE STAR rating!! Bottom line: BUY FROM THEM!!! Every thing was as promised and they kept me posted every step of the way! NS Louisville, KY"
    • "The prices and customer service at South Cypress Floors far exceeded that of other online flooring companies I looked into. They were even able to beat my contractor's prices direct from the manufacturer! Alex was a great help and worked to get me the best deal on my large tile order. I will recommend South Cypress to anyone who will listen and will definitely use them for all of my future flooring needs."
    • "Prices, clarity of order process, interaction with customer service, promptness of delivery and interaction with trucking company were all very satisfactory."
    • "South Cypress Floors provided outstanding customer service to me on the purchase of floor tile. I worked with both Chris and Matt through e-mail and telephone. They answered promptly with all questions I had before and after the sale. My tile was delivered in a timely manner and I love the selection I made. The company website has thousands of different tiles to chose from and you are able to see photos of most tiles in a room setting. Even though I am a small residential customer, I feel this company provided me the same service they provide large business customers. Thanks to you, South Cypress Floors."
    • "I have not received the tile I have ordered, but your customer service has been VERY professional. I was trying to order with another company and got so disgusted with the person I was having to deal with that I did not order from them. However, your web page was very easy to use and the information I needed in order to order the tile was all there. Thank you for being a people friendly company!!!!"
    • "I have nothing but good things to say about my purchace. It arrive in about 8 days, and I saved about $0.65 a square foot over a local store on the same tile. "
    • "My home builder was supposed to take care of ordering the flooring for our new home and he had taken a month and could not get the Marazzi tile for three more weeks. I called South Cypress and had the tile a week later. I found South Cypress to be professional and extremely helpful. Alex Gast from South Cypress Floors went out of his way to make my purchasing experience completely satisfying. If not for South Cypress Floors our floor would still be on order.I highly recommend South Cypress Floors."
    • "Excellent transaction! Everyone was so helpful! Unbelievable prices, tile arrived quickly and in perfect condition. Thanks!"
    • "Rapid and excellent service. I had an issue with the original order which was addressed promptly and resolved courteously and I was fully satisfied with the completion of my order. On receipt of the granite tiles, everything was intact, many thanks."
    • "South Cypress Floors is great! They were very helpful when I called and emailed them for information on their products. GREAT prices and NO seconds! Delivery time was awesome. Product received was exactly as ordered and the same as the samples I had seen. I highly recommend this company."
    • "Great Customer Service, excellent email confirmations and superb products. I would recommend South Cypress hands down!"
    • "Awesome customer service, could not ask for better! Product exactly as expected. Would definately order from again."
    • "Customer service is pro-active and responsive. This was the best major purchase experience I've ever had online!"
    • "Awesome customer service and great prices. I could not be happier with this experience. Saved $200 over what I would have paid locally."
    • "South Cypress Floors is a great website and the staff is super helpful. I encountered a little bump in the road, but South Cypress Floors came thru for me and made right on the order. I really appreciate the time and effort they took to make sure my order was fulfilled. All internet websites should be this great! I will definitely be shopping with South Cypress Floors in the future. Thank you so much!!!"
    • "South Cypress had excellent service. They were very attentive and accommodating, even writing me up 3 different estimates for different tile companies- anticipating my needs. They were super cost effective, and got me my tile within the week I ordered it. Great experience!"
    • We are extremely pleased with the selection, ordering process, communications and delivery on the flooring we ordered. The Mullican hardwood flooring looks beautiful! We would definitely recommend both South Cypress Floors and this particular product. PS - we did the installation ourselves - a 64 yr old and a 59 yr old - and it was worth the work involved."
    • "Yes, I would certainly recommend this company. The prices are the lowest, and I have spend months searching on the web and in my area for tile. The store (tile only for contractors) is 2/3 the price more than online with south cypress. Representatives are very cordial and understanding. I loved doing business with them and if I need their products in the future, I will not hesitate to call (or go online) them again."
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Frequently Asked Questions

If you have a question that is not listed please contact us and we will get back with you as soon as possible.
How Do You Ship Your Material?

The majority of our shipments are sent via Less-Than-Truckload (LTL) freight service. LTL shipments typically weigh between 150 and 10,000 lbs. Less than truckload carriers collect freight from various shippers and consolidate that freight onto enclosed trailers for linehaul to the delivering terminal or to a hub terminal where the freight will be further sorted and consolidated for additional linehauls. In most cases, drivers make deliveries first and then begin making pickups once the trailer has been emptied. That is why most pickups are made in the afternoon and most deliveries are performed in the morning.

Samples are generally shipped through a ground service.

View complete shipping details

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How Much Is Shipping?
Shipping charges are based on three things:
  1. Delivery Location
  2. Order Weight
  3. Delivery Type: Business or Residential

Residential delivery carries an addition $65 fee. Trucking carriers impose additional shipping costs to residential addresses because they have to switch to a smaller truck due to not being able to use 18 wheelers to deliver to limited access areas.

A shipping estimate is given on our Shopping Cart page. This estimate is only to give you a reference of what shipping charges may or may not be. The actual shipping charges can be found during the Checkout Process. We ask that you choose your ship-to zip code region during checkout to determine the actual shipping charge. The region is based on the first number of your delivery zip code.

Please Note: We do not have a minimum order amount; however, we do have a Minimum Shipping Charge Of $99.

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What Qualifies As A Business Delivery?

In order for your delivery type to qualify for business delivery, your delivery location must have access to a Loading Dock or Forklift to assist in unloading the material and can't be in a prominently residential area.

Pickup from a local carrier terminal also qualifies for business delivery charges. Once a shipping carrier is determined we alert you with instruction for local terminal pickup.

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How Does Residential Delivery Work?

All orders are curbside delivery and does not always include a lift gate (usually $75 - $150 charge). When a lift gate is not provided it is the responsibility of the customer to unload the material. Drivers are unable to enter your home so customers are responsible for moving all materials inside the home, please plan accordingly.

NEVER refuse a delivery. Refused shipments are subject to initial and return shipping costs, plus restocking fees. Any damages from refused deliveries are non-refundable, and because it was refused, would not be noted. We are not responsible for any costs associated with a refused delivery.

Inspect the material THOROUGHLY. You are responsible for noting on the delivery receipt any damaged or missing items. Check your invoice or your order confirmation to verify that you have received the proper quantity of materials. If you believe that there are missing materials that were not shipped, please make sure you note those items. All deliveries are curbside. You are responsible for moving all ordered materials inside your home, so please plan accordingly. The driver will only unload curbside and is not allowed to enter the home. The driver cannot leave until the customer signs the receipt so BE THOROUGH. If damage is not noted on the receipt, SouthCypress.com cannot be held responsible for damages.

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When will I receive my order?

Most orders arrive 1-4 weeks after the date of purchase, depending upon availability and the transit time.

Most orders are approved and processed within two business days. Same day processing is available at customer's request (there is a $25 charge for this service). Our expediting service guarantees that shipment is in transit within 48 business hours. There is a $125 charge for this service.

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What If Items Are Damaged?

If items are damaged during transit mark in detail the items that are damaged or missing and ask the driver to sign it. Notify us of the claim within 7 business days from the date of delivery. Keep all material, including paperwork and boxes. Once reported, the damaged material is the property of the carrier, by law, and they have 120 days to decide if they wish to inspect, pick up or advise to discard the damaged material. Take pictures of the damaged items and boxes. If damaged or missing items are not noted on the receipt, SouthCypress.com cannot be held responsible for any damages or missing pieces. If the receipt is not marked, the only manner to file a claim is through the carrier.

View full shipping details

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Why Do I Have To Register?

We require registration in order to purchase items online with SouthCypressFloors.com. First and foremost we will NEVER sell, trade, rent or share your customer information to third party companies. We value your privacy and all customer data we collect is protected against unauthorized access.

What Are The Benefits Of Registering?

  • Track Your Shipment Online
  • View The Status Of Your Order
  • Print An Order Invoice
  • Quick Checkout For Future Orders
  • View Your Past Order History
  • Submit Support Cases Online
  • Gain Access To Special Offers
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Are My Online Payments Secure?

Our web site has a variety of security measures in place to help protect against the loss, misuse and alteration of data.

SouthCypressFloors.com is a fully hosted solution. Your web store checkout process and secure shopping cart are provided by NetSuite, Inc. You may notice the following root domain names on your web browser's URL line while visiting our web site:

  • https://shopping.netsuite.com
  • https://checkout.netsuite.com
  • https://system.netsuite.com

SouthCypressFloors.com and NetSuite are committed to ensuring your privacy when accessing sites maintained at shopping.netsuite.com. All transactions performed at a NetSuite Store site are encrypted for your protection. To view the security certificate for this site, proceed to the Checkout area and click the secure lock in the Status bar of your browser.

NetSuite has security measures in place for the services to help protect against the loss, misuse and alteration of the data under NetSuite's control. Secure Socket Layer (SSL) technology protects information using both server authentication and data encryption to help ensure data is safe, secure and available only to you.

NetSuite also implements an advanced security method based on dynamic data and encoded session identifications and hosts the services in a secure server environment using a firewall and other advanced technology to prevent interference or access from outside intruders.

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What Are Your Business Hours?

Operators standing by Monday through Friday (Fridays close at 4 PM CST)

  • EST 9:00 AM - 5:30 PM
  • CST 8:00 AM - 4:30 PM
  • MST 7:00 AM - 3:30 PM
  • PST 6:00 AM - 2:30 PM

Call Toll Free 1.800.891.2623 or Order Online Anytime

Leave a voicemail with us after hours and a sales representative will be in contact with you promptly.
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Where Are You Located?
We have locations in Birmingham, AL and Mobile, AL.
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