Due to continued inclement weather in the Southeast we are working hard to provide limited phone support today, Wednesday 1/29, from 12:00 - 4:00 PM CST. All voice mails will be return as soon as possible. Thank you for your continued patience.
What To Expect when we send your Estimate
When our sales team creates your estimate, they’ll send you 2 emails:
One with with instructions to setup a password for your customer account (which you’ll need in order to view your estimate online)
And another that is your actual estimate:
Don’t see the emails? Be sure to check your email account or junk folder.
Viewing your Estimate & Purchasing Online
If it’s after hours or over the weekend or you’d just rather make your purchase online and not have to call someone, you can click the link on your estimate email. Login using your customer account. (Note: Don’t create a new customer account, since that one won’t have your estimate tied to it.)
Creating or Resetting your Password
If you didn’t see the password email or you forgot what your password is, resetting it is easy. Just use the Forgot Password link. You’ll receive an email with a link to change your password. To keep your data secure, when you change your password, we’ll clear any existing credit card information, so you’ll need to re-enter that before making your next order.
Navigating your Customer Account
In your customer account, you can see any previous orders from the Overview screen, view your estimates by clicking on the "Quote" button under the "Orders" drop down and you can manage your "Credit Card" information under the "Settings."
Where to Find Your Estimate
To view, approve and purchase your estimate, select the "Orders" button under the my account menu on the left. Under that, you’ll see a button for "Quotes". This is where you’ll find your estimate.
Don’t see it showing up? Check the date range to make sure it covers when your estimate was created.
Approving & Ordering your Purchase
Click the estimate to review the details. You can "Approve and Order" right from the Quotes screen.
Entering Your Credit Card Information
If you do not have a credit card on file, you’ll need to add one and then go back to your Estimate and start again. Adding one is easy. Just click the add Credit Card button and follow the prompts.
Completing your Purchase
Once you’ve completed your purchase, you’ll receive a confirmation email and our operations team will send you regular updates on the status of your order. If there was a problem with your credit card, you will receive an email indicating that and one of our sales representatives will contact you within one business day to get an alternate payment method.
Thank You for your Order!
Thank you for looking to South Cypress for your flooring needs. We appreciate your business and look forward to working with you again!